Answering your most

Frequently Asked Questions

How can we help?



What payment methods do you accept?

We currently accept approved Shopify Payment methods (MasterCard, VISA, Shop Pay, Apple Pay & Google Pay) as well as 'Buy Now, Pay Later' services from ZipPay.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

If you need to make any changes after your order is placed please contact us and we will see if there is anything we can do.


How much is shipping?

We offer flat rate domestic shipping as well as free standard domestic shipping on orders over $300.

For domestic orders within Australia, the following flat rate applies.

  • Standard Shipping: $10.00
  • Express Shipping: $16.50
  • or FREE if your order is over $300!*

For international orders, shipping is calculated at checkout. You can estimate international shipping in your cart. Final shipping calculations are provided during checkout.

*Select machines are not eligible for free postage offer.

When will I receive my order?

We aim to dispatch orders same business day, if placed before 2PM AEST**. You will receive a email notification with tracking information once your package has been shipped.

Orders are sent using Australia Post. Shipping time will depend on your postage selection at checkout.

As a guide for domestic orders:

  • Standard Shipping: allow 3-10 days
  • Express Shipping: allow 2-5 days

Please allow extra time for international and non-metropolitan area deliveries. If your order has not arrived after 10 days, please contact us so we can find out what has happened!

Please note that Australia Post and international affiliates do not normally deliver on public holidays or weekends. Australia Post may deliver on a Saturday.

**Shipping may take additional time during sale periods, holidays and extreme weather. Additionally, machines may take longer to be dispatched (an additional business day).

Do you ship to New Zealand?

Yes, we do! Shipping options for New Zealand will be displayed at checkout.

Please be mindful of shipping times, which can range from 2-10 business days depending on your selection at checkout.

Do you ship internationally?

Yes, we offer international shipping to most countries!

We ship domestically within Australia, and internationally to New Zealand, Europe, UK, America, and more. Take a look and see if we ship to your country by entering your country in your cart or at checkout.

International orders are subject to local country customs requirement. THink Aesthetics supplies an invoice inside all international orders, and declares contents on the shipment documentation. THink is not liable for and issues, delays or fees that relate to local customs requirements or inspections.

What is your shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do I need to be home for delivery?

  • A signature is required for all deliveries unless Safe Drop is requested.
  • If you request Safe Drop, e.g. for your package to be left at your front door, that will be at your own risk.
  • Only one delivery attempt will normally be made, after which packages need to be collected from the designated Local Post Office (LPO) advised by Australia Post (or affiliate provider for overseas deliveries).
What if I put the wrong address on my order?

Oh no! Make sure to contact us as soon as possible if you have provided an incorrect shipping address. Depending on where it is in the fulfilment process, we may be able to manually update your order to correct it.

If you order has already been despatched, you may be able to redirect the delivery in your Australia Post MyPost account or through contacting Australia Post.

Once the parcel has left our hands there it pretty little we can do, but we will be sure to assist where possible. As soon as you can please contact us and if you need to, or in select cases contact Australia Post.


What happens if my product is on backorder?

If one of your products is unexpectedly out of stock and put backorder, we will notify you at the time with an ETA and contact you as soon as it is back in stock.

Items that are put on backorder will be shipped out free of charge when they are back in stock. We will also contact you with the option to add to your order to make use of the free post (score!).

Please note, this does not apply for products that are special order.

Can I trial your machines?

We are located within THink Aesthetics’ training facility and have a selection of machines and products on hand for customers to have a look and trial!

You are more than welcome to get in touch with us to organise an appointment to trial machines and have a demonstration by either sending an email or giving us a call.

Returns & Exchanges

What is your returns policy?

We have a 7-day return / exchange policy upon receiving the order, subject to the following terms and conditions:

  • Defective or incorrect items must be brought to our attention within this period, we will not be able to send out replacement products or ‘missing items’ outside the 7-day period.
  • For change of mind the item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner (only store credit will only be applied once the product has been received and checked for damage).
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable


Can I return for 'change of mind'?

As per our returns policy, we will accept change of mind within 7 days of receiving your order. Please refer to our returns policy for our terms and conditions relating to product returns, including change of mind.

For change of mind returns, the shipping cost falls on the customer to send it to the shipping address below (in the "where do I send my package" tab) to be assessed for store credit.

Please note, any parcels that arrive as ‘return to sender’ for change of mind will incur a fee that will be deducted if awarded store credit.

I have received a faulty or incorrect product, what now?

Whoops! We're on it! If you have received a faulty or incorrect product please contact us as soon as possible so we can help!

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) and organise a replacement for you. If you are looking to return a product due to change of mind, please see our change of mind policy.

If item is damaged/defective, please return defective item along with packaging still intact as we will send these defective items back to the manufacturer.

Where do I send my package for a return/exchange?

For returns, please email us at with your order number and information on the affected item. Returned items must meet the requirements set in our returns policy.

When sending anything for a return/exchange please be sure to include a note with your:

  • Full Name
  • Order Number (from confirmation email)

Returns address:
PO Box 330

What is the process for receiving a refund?

For change of mind returns, you will be provided with store credit on your account with us to be used on your next order as per our store policy.

In some cases, we will provide a refund to your original payment method. Please allow up to 10 business days for funds to be cleared and appear in your account following a refund being processed.


Operating hours are as follows:

Mon - Friㅤ 9:30am - 5:30pm
Sat, Sun ㅤ Closed

We are closed on Saturdays, Sundays and on Queensland and Australian Public Holidays.

Get in touch

Have questions about your order, or a general enquiry?