Frequently Asked Questions
Have a question? We have an answer!
HOW LONG DOES IT TAKE FOR MY PACKAGE TO ARRIVE?
Expected time for deliveries is 1-2 business days for most metropolitan locations within Australia & NZ. Please allow extra time for international and non-metropolitan area deliveries. If your order has not arrived after 3 days, please contact us so we can find out what has happened!
DO YOU HAVE A STORE I CAN BUY AND BROWSE PRODUCTS?
We have our store based in The Gap, Brisbane. You are welcome to come in during business hours (Mon – Fri, 9am – 5pm) to browse products and see them in action! Our experienced technicians and trainers of our sister company think Aesthetics are usually on hand to answer any questions and to recommend products.
CAN I ORDER IF I LIVE OUTSIDE AUSTRALIA AND NEW ZEALAND?
We currently only ship orders within Australia and New Zealand. You are welcome to contact us if you do live in another country and we can see what we can do.
DO YOU SHIP TO NEW ZEALAND?
We are currently able to ship anything we stock to New Zealand!
THE ITEM I WANT IS OUT OF STOCK. WHAT DO I DO?
You can give us a call as we may be able to supply you with more up to date information about if or when a specific item is in stock! If we are sold out, we are happy to place the item/s on backorder for you and send it out when it arrives from our suppliers and/or manufacturers overseas.
MY ITEM IS ON BACKORDER. WHAT DOES THIS MEAN?
Backorder items are sent out to you as soon as they are back in stock - we pay the postage! We will contact you when sending out backorder item/s in case you would like to take advantage of the free postage option and add to the order.
CAN I COME AND TRIAL YOUR MACHINES AND PRODUCTS?
We are based in THink Aesthetics’ training facility and have a few machines and products on hand for customers to have a look and trial!
DO YOU OFFER BULK OR WHOLESALE PRICES?
Unfortunately, we do not offer bulk prices. Any products available in packs are advertised as such.
DO YOU WANT SOMETHING THAT WE DON’T CURRENTLY STOCK?
We are always keen to hear feedback from our clients! If there is an item, you would really like to see us stock - please let us know! We will do our best to get them in.
WHAT PAYMENT METHODS ARE ACCEPTED?
We currently accept approved Shopify Payment methods (MasterCard, VISA, Shop Pay, Apple Pay & Google Pay) as well as 'Buy Now, Pay Later' services from ZipPay and LatitudePay.