Delivery and Returns
ABOUT SHIPPING & DELVIERIES
We offer flat rate domestic shipping as well as free standard shipping on orders over $300.
For domestic orders within Australia, the following flat rate applies.
- Standard Shipping: $10.00
- Express Shipping: $16.50
- or FREE if your order is over $300!*
For international orders, shipping is calculated at checkout. You can estimate international shipping in your cart. Final shipping calculations are provided during checkout.
*Select machines are not eligible for free postage offer.
We aim to dispatch orders same business day, if placed before 2PM AEST**. You will receive a email notification with tracking information once your package has been shipped.
Orders are sent using Australia Post. Shipping time will depend on your postage selection at checkout.
As a guide for domestic orders:
- Standard Shipping: allow 3-10 days
- Express Shipping: allow 2-5 days
Please allow extra time for international and non-metropolitan area deliveries. If your order has not arrived after 10 days, please contact us so we can find out what has happened!
Please note that Australia Post and international affiliates do not normally deliver on public holidays or weekends. Australia Post may deliver on a Saturday.
**Shipping may take additional time during sale periods, holidays and extreme weather. Additionally, machines may take longer to be dispatched (an additional business day).
Address cannot be changed once order is processed. It is the customer’s responsibility to ensure THink MBC has the correct delivery address.
- A signature is required for all deliveries unless Safe Drop is requested.
- If you request Safe Drop, e.g. for your package to be left at your front door, that will be at your own risk.
- Only one delivery attempt will normally be made, after which packages need to be collected from the designated Local Post Office (LPO) advised by Australia Post (or affiliate provider for overseas deliveries).
To track and check the status of your order please use the tracking number provided to you in the order confirmation email and track via Australia Post: https://auspost.com.au/mypost/track
Alternatively, please contact customer service at firstname.lastname@example.org to let us know.
WHAT IS THE RETURN AND EXCHANGE POLICY?
We have a 7-day return / exchange policy upon receiving the order, subject to the following terms and conditions:
- Defective or incorrect items must be brought to our attention within this period, we will not be able to send out replacement products or ‘missing items’ outside the 7-day period.
- For change of mind the item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner (only store credit will only be applied once the product has been received and checked for damage).
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable
*PLEASE NOTE: MACHINES ARE A NON-REFUNDABLE ITEM DUE TO HEALTH AND SAFETY CONCERNS. WE CANNOT ACCEPT OR REFUND MACHINE RETURNS.
For returns, please email us at email@example.com with your order number and information on the affected item. Returned items must meet the requirements set above.
For change of mind returns, the shipping cost falls on the customer to send it to the shipping address below to be assessed for store credit. Please note, any parcels that arrive as ‘return to sender’ for change of mind will incur a fee that will be deducted if awarded store credit.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If item is damaged/defective, please return defective item along with packaging still intact as we will send these defective items back to the manufacturer.
PO Box 330
THE GAP QLD 4061
Please include a note with your Name and Order Number for our reference.
WHAT IS THE PROCESS FOR RECEIVING A REFUND?
For change of mind returns, you will be provided with store credit on your account with us to be used on your next order as per our store policy.
In some cases, we will provide a refund to your original payment method. Please allow up to 10 business days for funds to be cleared and appear in your account following a refund being processed.
If one of your products is unexpectedly out of stock and put backorder, we will notify you at the time with an ETA and contact you as soon as it is back in stock.
Items that are put on backorder will be shipped out free of charge when they are back in stock. We will also contact you with the option to add to your order to make use of the free post (score!).
Please note, this does not apply for products that are special order.